Cancellation and Returns
Cancellation and Return Policy
At Plus Max Duty Free, we strive to provide you with a satisfying shopping experience. If, for any reason, you need to return or exchange an item, our policy is designed to make the process as straightforward as possible.
Eligibility for Returns and Exchanges:
We accept Cancel or returns within 7 days of the purchase date.
To be eligible, items must be in their original condition, unused, and in the original packaging.
Initiate a Cancel or Return:
To start the return or exchange process, contact our customer support team via email at info@plusmax.com.
Provide your order number, details of the item(s) you wish to return or exchange, and the reason for the return.
Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a PlusMax error.
We recommend using a trackable shipping service to ensure your return is received safely.
Inspection and Approval
Once your return is received, our team will inspect the item(s) for eligibility.
If approved, we will initiate the refund or process the exchange accordingly.
Refunds
Refunds will be issued to the original payment method used during the purchase.
Please allow 14 business days for the refund to reflect in your account.
Exchanges
If you wish to exchange an item, we will process the exchange once the original item is received and approved.
Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging.
We will provide instructions for a return or exchange based on the nature of the issue.
Non-Returnable Items
Certain items are non-returnable, Please check the product description or contact us for clarification before making a purchase.
Additional Notes
All duty-free items must comply with international regulations for returns and exchanges.
Plus Max reserves the right to refuse returns or exchanges that do not meet our policy criteria.
Plus Max Duty Free is Committed to Your Satisfaction:
Our returns and exchange policy is crafted with your satisfaction in mind. We appreciate your trust in Plus Max Duty Free and are here to make your shopping experience enjoyable and hassle-free. Thank you for choosing Plus Max Duty Free.
